Case studies

Tarmac builds on strong client relationships

Building up a strong relationship between a buyer of factory-produced mortar and the material supplier pays dividends, is the message from the experience of Landmark Brickwork and Tarmac.

Landmark Brickwork, based in Staines, is a specialist brickwork and stonework contractor to the commercial and house building sectors. The company has been using Tarmac as its mortar supplier over the past 12 years and has built up a strong relationship with the company. Landmark Brickwork managing director, Billy Sutcliffe, says: ‘We choose them as our supplier because it means more production from their mortar and the guys on site prefer it to other suppliers. The service is excellent, response times are impressive and the beauty of Tarmac is the availability of ready-mix mortar in tubs, which are a back up if there’s a problem with the silo. It means we’re always covered.’

Tarmac’s commercial manager for mortars and screeds, John Metheringham, works closely with Landmark Brickwork. He believes the reason Tarmac enjoys a strong relationship with Landmark is because, ‘there are personal relationships between the teams from both companies which help to ensure trust at all times. The business is gained not just on price alone but from rapport, technical support, invoicing accuracy and service.’

Landmark has recently signed a contract with St Edwards Homes for a contract in Honey Pot Lane, Middlesex. Landmark is using Tarmac for the supply of mortar, calling for three different colours, black, buff and neutral. The project looks set to last up to four years with four silos overall going onto site.

Further information or access to any photographs contact Mick Russell at Mick Russell@mineralproducts.org or call 020 7963 8000.